Return Policy
At Zerentia, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer an easy and straightforward return process. Please review our return policy below:
Eligibility for Returns:
- Items must be returned within 14 days of the delivery date.
- Products must be in their original condition, unused, and with all original packaging and tags.
- Clearance or sale items are final sale and cannot be returned or exchanged.
How to Initiate a Return:
- Contact Us: Please email us at [info@zerentia.com] with your order number and reason for return.
- Receive Return Instructions: Once your return is approved, we will send you a return shipping label along with detailed instructions.
- Ship the Item: Package the item securely and send it back using the provided shipping label.
Refund Process:
- Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
- Please note that original shipping costs are non-refundable.
Exchanges: If you would like to exchange an item for a different size, color, or product, please follow the same return process and place a new order once your return has been processed.
Damaged or Defective Items: If you received a damaged or defective product, please contact us immediately at [info@zerentia.com] or call us at 551-375-6704, and we will arrange a replacement at no additional cost.
Need Help? For any questions regarding returns, please feel free to contact our customer support team at [info@zerentia.com] or by phone at 551-375-6704.